Hurricane & Wildfire Weather Travel Advisory

Check back here for the most up-to-date information on Hertz location closures and weather advisories - Updated Wednesday, October 18, 2017, 10:58 AM ET

Rental locations in storm-affected areas may operate under reduced hours or temporarily close for the safety of our customers and employees

Wildfires in Santa Rosa, California

Due to wildfires, Vacaville location is closed until further notice. The Santa Rosa Airport location will be open until Wednesday, October 18th from 9am to 6pm due to cancelled flights and the Santa Rosa Avenue HLE location has resumed normal business hours during the week and only open from 9am to 12pm on Saturday and Sunday.

For further assistance, please visit our Contact Us page or call 1 (800) 654-4173.


I prepaid for my rental, and my flight has now been canceled due to the weather. Can I get a refund?

Contact our Customer Care team at 1 (800) 654-4173 to cancel your reservation and begin the refund process. Please note the refund will take up to 10 business days to process.

I guaranteed my rental with a credit card. How do I ensure the cancellation fee is not charged?

Contact our Customer Care team at 1 (800) 654-4173 and advise your customer service representative of the reason (flight canceled or road closures) for cancellation. The team will ensure the guarantee charge is not applied.

How do I contact customer care?

Our customer care team is ready to help with changes to your reservation or rental. For further assistance, please visit our Contact Us page or call 1 (800) 654-4174.

Your Safety is Paramount

  • Always wear your seatbelt
  • Never drive through floodwaters
  • Slow down during high winds
  • Be aware of your surroundings – watch for other vehicles, downed power lines, and debris
  • Turn on headlights in the rain and low light conditions
  • Treat intersections with inoperative traffic lights as stops

For hurricane preparation and safety tips, please visit our partners at AAA.